The booking system for testing in Northern Ireland is part of a UK-wide model operated by the DHSC.This system has been under significant pressure right across the UK. In Northern Ireland, this has meant some people have found it hard to book tests, or have been offered tests at sites outside the jurisdiction.
No one in Northern Ireland is expected to travel to Scotland or England for a COVID-19 test. These slots were offered by the DHSC online booking system because it has sometimes not recognised local requirements.
We have been advising the DHSC on this and sought assurances from them that the problem is being addressed.
However we also need the public’s help to keep tests available for those who need them. Testing is an essential part of the fight against COVID-19, and we want people to use the testing support that is available, but to do so appropriately.
We also know some people had an experience with the booking system recently that meant they were offered tests at locations that didn’t have testing sites. These were generally for locations that previously had a mobile testing unit available. This was because the DHSC portal for booking tests did not immediately update with the new locations. On these occasions we have worked with our DHSC colleagues to resolve the situation as quickly as possible.
We continue to work with the DHSC to help ensure changes are made to the booking portal in a more timely manner to reflect the actual location of testing units, and have sought reassurances around this moving forward.
Tests can be booked at www.nhs.uk/ask-for-a-coronavirus-test, where you complete the online form, and you’ll be offered a test at your nearest fixed or mobile testing unit. If you have questions about a test you’ve booked or are having trouble booking a test, you can call 119.
If you are unable to book a slot, please check back occasionally to the booking portal and if the sites are fully booked you will need to book for the following day.
The booking portal directs you to the closest place by your postcode. If you see this is not where you wish to travel to please return to the booking website at a later time and select a test site of your choice.
Six mobile testing units operate across Northern Ireland. Mobile testing units are short-term testing sites that are mobilised in response to need and/ or to provide additional testing capacity locally. They work in close collaboration with the four fixed sites located in Belfast, Enniskillen, Derry/ Londonderry and Craigavon. When a mobile testing unit is fully booked, members of the public are directed to another mobile testing unit or fixed site for their test. This helps ensure efficient use is made of our COVID-19 testing resources in Northern Ireland.
The issues faced by some people this week have undoubtedly been very frustrating for those affected, but we would urge anyone who needs a test to log on to the testing portal and rebook one if they have not yet done so.
We would also remind all members of the public who have symptoms that they should continue to self-isolate until they have received their test results, as should members of their household, and they should follow the appropriate public health advice relating to their test result.
Information on the live location of mobile testing units is available on the PHA website at www.pha.site/cvtesting